Delivery and returns
Delivery
Your items will be shipped within 1-3 business days of payment being received.
All orders are sent via An Post as a standard, untracked parcel, unless you select Registered Post at the checkout. If you would like to track your item, you must select the Registered Delivery option at the checkout.
You will be notified by email when your parcel is on its way. Please note transit times will vary depending on your location. We are unable to take responsibility for delayed packages once they are handed over to the postal service.
Free postage applies to orders of €60 or more for Irish and Northern Irish residents only.
Please see the table below for more information on postage options.
| Delivery option | Delivery time (Estimated) | Delivery cost |
|---|---|---|
| Domestic1 An Post standard delivery (untracked) | Next working day | €5.90 Free on orders over €60 to Ireland and Northern Ireland |
| Domestic An Post express delivery (tracked) | Next working day | €10.30 |
| Europe Zone 12 An Post standard delivery (untracked) | 2-3 working days | €9.30 |
| Europe Zone 1 An Post express delivery (tracked) | 2 working days | €15.30 |
| Europe Zone 23 An Post standard delivery (untracked) | 2-3 working days | €9.80 |
| Europe Zone 2 An Post express delivery (tracked)* | 2 working days | €15.80 |
| Rest of world Zone 14 An Post standard delivery (untracked) | 5-7 working days | €13.80 |
| Rest of world Zone 1 An Post express delivery (tracked)* | 4-5 working days | €17.80 |
| Rest of World Zone 25 An Post standard delivery (untracked) | 5-7 working days | €18.80 |
| Rest of World Zone 2 An Post express delivery (tracked)* | 4-6 working days | €21.30 |
If your parcel is not delivered or arrives damaged, please get in contact via email at eloandcodesign@gmail.com and we’ll do our best to help. For damaged items we must be notified within 3 days of delivery.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply to your country. Elo & Co is not responsible for delays due to customs or for any customs fees, taxes or duties.
Order Amendments
Please ensure your postal address is correct and contains your eircode/postcode. However, should you enter the wrong address please let us know as soon as possible by emailing us at eloandcodesign@gmail.com. It may not always be possible for us to amend your order details, so please ensure all details provided are full and correct at the time of order placement.
If you place multiple orders to the same delivery address please email us your order numbers to eloandcodesign@gmail.com (includes domestic and international shipping). It may be possible to combine orders and, if so, refund some of the shipping costs.
Packaging
We endeavour to keep all packaging as eco-friendly and sustainable as possible.
Our boxes are made locally in Europe, out of at least 60% recycled materials and from paper pulp from sustainably managed forrests. Plastic free, they are made of biodegradable material and are also recyclable.
Our FSC tissue paper is also sustainably sourced and made using eco-friendly inks.
Returns
In the interest of hygiene and for your protection, earrings are excluded from our returns. This does not affect your statutory rights.
If there are any issues with your purchase please contact us and we’ll do our best to resolve the problem. Refunds & returns are not issued unless the item is faulty.
!IMPORTANT!
Please be aware, the image provided on each product page is a guide only. As each piece is individual, variations in colours will be present, and each piece will have a different ratio of colours/glitter when multiple colours/glitter are used. Occasionally some pigment flecks/spots/streaks may also appear in your piece. These are not imperfections but rather just what makes them unique and are a part of production.
*Please note that express post is not available in every country in each zone. If it is unavailable, you will be reimbursed the difference between express and standard post.
- Domestic: Ireland and Northern Ireland ↩︎
- Europe Zone 1: Belgium, Channel Islands, France, Germany, Great Britain, Guernsey, Isle of Man, Jersey, Luxembourg, Netherlands ↩︎
- Europe Zone 2: Albania, Andorra, Austria, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, French Dependencies, Gibraltar, Greece, Greenland, Hungary, Iceland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Republic of North Macedonia, Malta, Republic of Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine ↩︎
- Rest of World Zone 1: Abu Dhabi, Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Armenia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bonaire, Botswana, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, China, Congo, Congo Dr, Costa Rica, Cote D’ivoire, Curacao, Dominican Republic, Egypt, El Salvador, Eritrea, Eswatini, Ethiopia, Falklands, Fiji, French Polynesia, Gabon, Gambia, Gaza & Khan Yunis, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Honduras, Hong Kong, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea Republic (South), Kuwait, Kyrgyzstan, Lao People’s Dem. Republic, Lebanon, Lesotho, Liberia, Libya, Macao, Madagascar, Malawi, Malaysia, Maldives, Martinique, Mauritania, Mauritius, Mexico, Republic of Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nevis, New Caledonia, Nicaragua, Nigeria, Northern Mariana Islands, Oman, Pakistan, Panama, Philippines, Puerto Rico, Qatar, Reunion Islands, Russia, Rwanda, Saint Barthelemy, Saint Kitts & Nevis, Saint Lucia, Saint Maarten, Saint Vincent & Grenadines, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Somalia, Republic of Somaliland, South Africa, South Sudan, Sri Lanka, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, United Arab Emirates, United States of America, Uzbekistan, Vietnam, Virgin Islands British, Yemen, Zambia, Zimbabwe ↩︎
- Rest of World Zone 2: Argentina, Australia, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, New Zealand, Paraguay, Peru, Suriname, Uruguay, Venezuela ↩︎