Terms of Service
Welcome to www.eloandcodesign.com!
By being on our website or purchasing from our website, you are agreeing to our terms and conditions as well as our privacy policy. Throughout the site, the terms “Elo & Co”, “we”, “us” and “our” will refer to Elo & Co Design. We reserve the right to change these terms and conditions as well as our privacy policy at any time.
Terms of Sale
By visiting our site and/or ordering with us you are offering to purchase a product on and subject to the following terms and conditions.
All orders are subject to availability and confirmation of the order price. Certain products may be available exclusively online through the website and these products or services may have limited quantities. All descriptions of products or product pricing are subject to change at anytime, at our discretion and we reserve the right to discontinue any product at any time.
Purchases are charged at the time the order is placed. Once your order has been placed you will receive a confirmation email. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract for the purchase of the goods will not be formed until your payment has been approved. By submitting an order through our site, you are confirming that the payment details provided on your order are valid and correct.
Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Order Amendments
We may not be able to make amendments to your order after you’ve made a purchase. However, if you contact us as soon as possible we’ll do our best to accommodate you.
Promotional voucher codes
Promotional voucher codes may, if valid, be used against a purchase subject to the terms and conditions detailed on the voucher. However, only one voucher code or other promotional offer or discount can be used on any one order. We have the right to refuse or cancel any order which has mistakenly been discounted with more than one voucher code or other promotional offers. You will be issued a full refund for any order cancelled under this clause.
Product Warranty
All Elo & Co purchases are protected from faults and breakages within 30 days of purchasing. This excludes wear and tear.
Please note, it is not always possible to repair your jewellery, depending on the level of damage, if parts are still available or if the piece is still being made. Always email us first before forwarding at eloandcodesign@gmail.com with Name, Address, Order number, date purchased and the reason for the repair, along with a picture of the jewellery you wish to have repaired and we can advise further. If it is beyond the 30 day return timeframe you will be quoted the price of the parts + labour + postage.
For more detail, please see our Returns Policy.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Website Images
All images, text and design on this website are owned by Elo & Co. All brand names, product names and titles used are trademarks or trade names of Elo & Co. The site may not be reproduced in any way without permission.
Every effort has been made to display the colours of all product photography and imagery accurately. However, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products.
Competitions
Elo & Co employees, their families, agencies or anyone connected with Elo & Co cannot enter any Elo & Co online or social media competition. There is no cash alternative, and your prize is non-negotiable and non-refundable. Please see individual competition page for open date and closing date. If the method of entry requires any action on any social media channel, you must be registered on the social media channel in order to enter the Promotion. Competitions are open to entrants aged 18 and over.
Contact Information
Questions about the Terms of Service should be sent to us at eloandcodesign@gmail.com or via our Contact us form.